Returns & Refunds
We want you to enjoy your order. If something is not right, please get in touch so we can help.
A problem with your order?
If an item arrives damaged, incorrect or with a quality concern, please contact us as soon as possible. Include your order number, a description of the issue and photographs of the item and packaging where available.
Food products
Dry fruits, nuts and other food items require careful handling. Please retain the product and its packaging while our team reviews your concern. Do not send an item back before contacting us for instructions.
Returns and resolutions
Our team will review the details and explain the available next steps. Eligibility for a return, replacement or refund depends on the circumstances of the order and applicable consumer rights.
Refunds
If a refund is approved, our team will explain the refund method and expected processing time. Processing can also depend on your payment provider or bank.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible with your order number. Available options may depend on the order's processing and delivery status.
Contact us
If you have questions, please get in touch through our contact page.